1. Return Conditions

Quality Issues

If quality issues such as visible defects, damages, or functional failures are found in the metal product after purchase, you can request a return within the specified period.

Clear evidence of quality issues, such as photos, videos, or professional inspection reports, should be provided for verification by the seller.

Mismatch with Description

If the metal product received does not match the description, images, or advertisements provided by the seller (such as size, color, material discrepancies), you can request a return.

Relevant evidence, such as comparison photos, should also be provided to support the return request.

Unused and Packaging Intact

In some cases, if the metal product has not been used after purchase and the packaging remains intact, you can request a return within the period specified by the seller.

However, in such cases, a return fee may be charged, depending on the seller’s return policy.

2. Return Process

Contact the Seller

When deciding to return a product, contact the seller’s customer service as soon as possible and explain the reason for the return.

You can communicate with the seller via phone, email, or online customer service to understand the specific return process and requirements.

Provide Necessary Information

When communicating with the seller, provide necessary information such as the order number, product name, and purchase date to facilitate the seller’s processing of your return request.

Also, provide the required evidence such as photos of quality issues or comparison photos of discrepancies according to the seller’s request.

Wait for Review

The seller will review your return request and verify whether the reasons and evidence meet the return conditions.

The review period may vary depending on the seller, typically taking a few business days. During the review, you can stay in contact with the seller to follow up on the progress.

Arrange the Return

If the return request is approved, the seller will arrange the return process. Typically, a return address and return method (such as courier or logistics) will be provided.

Follow the seller’s instructions to package the metal product properly and include the return slip or relevant information so the seller can correctly identify your return.

Refund Processing

After receiving the returned item, the seller will inspect it. Once confirmed, the refund will be processed.

Refunds are usually processed through the same payment method used for purchase, and the time may vary depending on the payment method. Typically, credit card refunds may take a few business days, while electronic payment methods such as Alipay or WeChat may be faster.

3. Important Notes

Return Time Limit

Different sellers have different regulations on the return period for metal products, generally ranging from a few days to several weeks. Please request a return within the specified time to avoid missing the return deadline.

Return Fees

If the return is due to quality issues or discrepancies in description, the seller typically covers the return shipping fees. However, if the return is due to personal reasons, such as disliking the product or it not fitting, you may need to bear the return shipping fees.

Before requesting a return, ensure you understand who is responsible for the return fees to avoid unnecessary disputes.

Product Integrity

When returning a product, ensure the metal product and its packaging are intact. If the product is damaged or missing, it may affect the review of the return request or reduce the refund amount.

Keep Relevant Proof

During the return process, keep relevant proof such as the purchase receipt, return slip, and courier tracking number in case of any issues that require timely resolution.

In conclusion, when purchasing metal products, if you need to return them, be sure to understand the seller’s return policies and processes, provide the necessary information and evidence as required, and ensure a smooth return process. Also, pay attention to return time limits, return fees, and product integrity to protect your legal rights.